Privacy Policy

Effective Date: May 21, 2026

At Chimney Works, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your information.

We may collect the following types of personal information when you interact with our company, website, or services:

• Name
• Phone number
• Email address
• Mailing or service address
• Information submitted through contact forms
• Communication preferences
• Information related to requested estimates or services
• SMS/text messaging opt-in information

We may also automatically collect limited technical information through our website, including:

• IP address
• Browser type
• Device information
• Website usage data through cookies or analytics tools

We use personal information for purposes including:

• Providing chimney inspection, repair, cleaning, and related services
• Scheduling appointments and estimates
• Communicating with customers about services
• Sending invoices and service updates
• Responding to inquiries
• Improving our website and customer experience
• Sending SMS/text communications related to appointments, estimates, customer service, or promotions when consent has been provided

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Chimney Works regarding appointments, service updates, promotions, and customer support.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.

SMS consent is not shared with third parties or affiliates.

We do not sell personal information.

We may share personal information only with:

• Service providers or contractors who help us operate our business
• Payment processors
• Website hosting or technology providers
• Legal or governmental authorities when required by law

Any third parties assisting us are required to maintain the confidentiality and security of your information.

Our website may use cookies or similar technologies to improve user experience, analyze website traffic, and enhance functionality.

You may disable cookies through your browser settings, though some website features may not function properly.

We take reasonable measures to protect personal information from unauthorized access, disclosure, misuse, or loss. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To make a request, please contact us using the information below.

If you have questions about this Privacy Policy or your personal information, please contact:

Chimney Works
Email: chimneyworksservice@gmail.com
Phone: 540-447-3524
Roanoke, Virginia